Shipping policy

Shipping Policy

1. Where we ship

We ship within the United States.

Orders are sent from our store in Jackson Heights, New York. We do not ship outside the United States at this time.

2. What shipping costs

Standard shipping is $8, free on orders of $70 or more, and Express shipping is $15.

The rate that applies to your order is shown at checkout before you pay. Nothing is added afterwards.

3. Order processing

Orders placed before 2PM Eastern are picked the same business day, and every order ships within 1–3 business days.

Orders placed after the 2PM cutoff, or at a weekend or on a public holiday, are picked on the next business day. Business days are Monday to Friday.

4. Delivery times

Delivery takes 4–8 business days after the order has shipped.

That is on top of the 1–3 business days of processing described in section 3. Express shipping moves the parcel faster once it is with the carrier; it does not change the processing time. Delivery estimates are the carrier's and can slip in bad weather or over a holiday period.

5. Tracking

You will receive a tracking number by email when the order ships.

If the tracking has not updated for several days, write to support@shopzapateriamexico.com with your order number and we will chase it with the carrier.

6. Addresses

We ship to the address entered at checkout, so check it before you pay.

If you spot a mistake, phone the store on (718) 899-1742 during opening hours — before the parcel leaves us the address can still be corrected, and after it leaves us it cannot.

7. Lost or damaged parcels

Tell us within 30 days of the shipping date and we will resolve it.

Email support@shopzapateriamexico.com with the order number and, for damage, a photograph of the parcel and the boots. We answer within 3 business days and will replace or refund a parcel confirmed lost or damaged in transit.