Refund policy

Refund Policy

1. Return window

You have 30 days from the day your order is delivered to return it.

Boots must come back unworn and in the original box. Unworn means tried on indoors, on a clean floor — a sole that has been outside cannot be resold and cannot be refunded. Keep the box: it is part of the product, and a return that arrives without it, or with the box used as the shipping carton, may be refused.

2. How to start a return

Email support@shopzapateriamexico.com within the 30-day window and we will send you the return instructions.

Include your order number and say which pair you are sending back. Do not ship anything before you have the instructions — returns sent without them can be lost against an order we cannot identify. We reply to return requests within 3 business days.

3. Who pays return shipping

The customer pays return shipping, except where the boots arrived damaged, faulty or incorrect, in which case we pay it.

If the wrong pair arrived, or a pair arrived damaged, tell us in the same email and send a photograph if you have one. We will cover the return postage and either replace the boots or refund them, whichever you prefer.

4. Restocking fee

There is no restocking fee.

The refund is the price you paid for the boots. The original shipping charge is not refunded unless the return is our error.

5. Refunds

We refund to the original payment method once the returned boots have arrived and been checked.

Checking takes up to 3 business days from delivery of the return. After that your bank or card issuer decides how quickly the money appears, which is usually a few business days more and is outside our control.

6. Exchanges

The fastest exchange is a return plus a new order.

Sizes move, and holding a pair while a return is in transit risks losing it to another customer. Order the size you want now and return the first pair under section 1; the two are settled separately.

7. If something goes wrong

Write to support@shopzapateriamexico.com and we will answer within 3 business days.

If a return is still unresolved after that, phone the store on (718) 899-1742 during opening hours, Mon–Sun 10 AM–8 PM, Eastern Time, and ask for the person handling online orders.