Contact information

Contact Information

1. Business name and address

Zapateria Mexico, 88-07 Roosevelt Ave, Jackson Heights, NY 11372, United States.

This is our storefront, not a mailing service. You are welcome to come in during opening hours.

2. How to reach us

Email support@shopzapateriamexico.com or phone (718) 899-1742.

Email is best for anything that needs a record — order questions, returns, sizing advice. Phone is faster during opening hours for anything urgent.

3. Opening hours

Mon–Sun 10 AM–8 PM, Eastern Time.

The phone is answered during those hours. Email sent outside them is picked up on the next business day.

4. Response time

We answer email within 3 business days.

If you have written and not heard back within that time, phone the store and ask for the person handling online orders. Business days are Monday to Friday, excluding public holidays.